Business Analyst

Job Purpose

To support the successful delivery of projects and strategic initiatives aligned to the Bank’s business plan and long‑term objectives. The role involves gathering, analysing, and translating business needs into clear, actionable requirements to support projects and change initiatives, working with stakeholders across the Bank. By working closely with key stakeholders, business functions, and external partners, the role enables collaboration, supports sound decision‑making, and drives the effective planning and execution of change initiatives to improve operational efficiency and the client experience.

• Evaluating business processes to anticipate requirements, identifying inefficiencies, and recommend improvements.
• Documenting clear, structured business requirements to support solution design, development, and testing.
• Developing use cases and user stories in collaboration with stakeholders to ensure alignment and clarity.
• Working with business areas to assess the ‘as‑is’ business and technical processes to identify opportunities for enhancement.
• Facilitating workshops and stakeholder meetings to gather insights, validate requirements and share findings.
• Supporting the Test team and UAT as required to ensure business requirements are met and issues are addressed.
• Providing guidance and support to business stakeholders and users to aid the delivery of project and change life cycles.
• Assisting in project and change governance, contributing to planning, reporting, and compliance.
• Supporting the Project Manager in the wider project and change delivery – including business case development, planning, workshops, reporting, RAID and action logs.
• Maintaining effective controls to mitigate risk and ensure compliance to required processes and procedures, including Treating Clients Fairly, and reporting any failings to line management or the Risk department.

• Experience of working in Financial Services is desirable but not essential.
• Strong requirements gathering and analysis skills, using both visual and written documentation tools.
• Understand project management methodologies and the full project lifecycle.
• An ability to work across multiple projects of varying size and complexity for various stakeholders.
• Confident in engaging and constructively challenging stakeholders to ensure clarity and accuracy in requirements and solutions.
• Be comfortable coaching business users inexperienced in change through the project and enhancement life cycles.
• Excellent communication skills, with the ability to engage effectively at all levels of the organisation.
• Strong analytical, documentation, and problem‑solving skills, with keen attention to detail.
• Proactive with a drive for continuous improvement and change with a learning mindset.
• Self‑motivated and able to perform under pressure, meeting tight deadlines without compromising accuracy.
• A team player, who can adapt styles to suit the different stakeholders we engage with across the business.
• Committed to delivering excellent client service, both internally and externally.

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long‑lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

As a growing and ambitious company, we seek people to join our team who share our values;
Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth.

We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.

We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

Please submit your CV by the closing date.…