Apprenticeship Service Coordinator; Fire & Security

About The Role

Dalkia is offering an exciting opportunity for an Apprentice Service Co‑ordinator to join our Fire & Security division.

This apprenticeship provides structured training, hands‑on experience, and mentoring to develop the skills and knowledge required to progress into a fully competent Service Co‑ordinator. You will support the coordination of reactive, planned, and service installation works between clients and engineering teams, helping us maintain high service standards and strong customer relationships.

Location: Edinburgh

Reporting to: Service Manager

Staff Grade: ST6

Company: Dalkia Fire & Security

• Assist with incoming service calls and log jobs accurately on internal systems
• Support prioritisation of reactive and planned maintenance works
• Help allocate jobs to Field/Service Technicians and approved subcontractors
• Assist in coordinating engineer revisits and maintenance schedules
• Update internal systems and client portals accurately
• Support the creation and issuing of job packs
• Arrange reactive and planned maintenance appointments
• Maintain professional communication with clients, engineers, and internal teams
• Assist with performance reporting, KPI monitoring, and escalation processes
• Support Service and Operations Managers with administrative tasks

• Full training on systems, processes, and service coordination
• Ongoing mentoring from experienced Service Co‑ordinators and Managers
• Opportunity to progress into a Service Co‑ordinator role upon successful completion

• Administration experience
• Strong IT and computer literacy skills
• Excellent communication and interpersonal skills
• Organised, reliable, and adaptable approach to work
• Ability to work in a fast‑paced environment
• Good attention to detail and time management
• Self‑motivated with a willingness to learn

All employees must take reasonable care for the health and safety of themselves and others and follow company policies and procedures.

At Dalkia, we are committed to maintaining our industry‑leading reputation and delivering exceptional customer service. If you are looking to start your career within Fire & Security service coordination, we would love to hear from you.