Client Engagement Manager

Mark James Search is seeking a Client Engagement Manager to support the continued growth of our European contractor recruitment business. This role will work closely with the Client Engagement Director, playing a key part in winning new contractor-led client opportunities, while also growing, retaining, and developing existing accounts across Europe.

This is a commercially focused, client-facing role suited to someone who thrives in a consultative sales environment and enjoys building long‑term partnerships. You will support new business acquisition efforts while acting as a trusted point of contact for established clients, helping to expand service engagement across an existing and new client base, improve delivery outcomes, and drive sustainable revenue growth.

• Partner closely with the Client Engagement Director to support new client acquisition across European markets, with a focus on contractor/contingent workforce solutions (70%) and permanent staffing solutions (30%).
• Support the development and execution of client engagement strategies to win new business across multiple disciplines and industry verticals in Europe.
• Manage and grow a portfolio of client accounts, identifying opportunities to expand contractor headcount, introduce new services, and deepen relationships
• Act as a day‑to‑day commercial contact for clients, ensuring a high level of service, responsiveness, and account development
• Assist with market mapping, prospecting, pipeline management, and preparation for client meetings and pitches
• Participate in client meetings (virtual and in‑person) alongside the Client Engagement Director to support deal progression and account growth
• Deliver clear, compelling, and solutions‑based value propositions tailored to client needs and hiring challenges
• Work collaboratively with delivery and operations teams to ensure client expectations are met and contractor requirements are fulfilled efficiently
• Support contract renewals, extensions, and redeployments to maximise account lifetime value
• Maintain accurate client activity, pipeline, and opportunity data within the CRM system
• Track and contribute towards agreed revenue targets, account growth metrics, and client engagement KPIs
• Provide ongoing market insight and feedback to leadership to support wider sales and business strategy

• A minimum of 3 years proven experience in a client focussed business development role within a recruitment or staffing agency environment.
• Experience supporting, winning, and growing contractor / contingent workforce business, ideally across European markets.
• Proven track record of managing client accounts and delivering against multiple live roles and client priorities
• Strong understanding of the recruitment sales lifecycle, including prospecting, client engagement, solution presentation, and account growth.
• Confident, professional communicator with strong written and verbal presentation skills.
• Commercially minded with the ability to identify and convert growth opportunities within existing accounts.
• Comfortable working in a fast‑paced, target‑driven environment.
• Strong relationship management and stakeholder engagement skills.
• Organised, proactive, and able to manage multiple client priorities simultaneously.

• Lead the charge in driving new market growth for a fast‑scaling international recruitment business.
• Competitive base salary with industry‑leading commission and bonus potential.
• Opportunity to work with innovative sourcing technologies and an agile, entrepreneurial leadership team.
• Career‑defining role with high visibility and influence in company strategy.