Process Lead

We are recruiting a Performance Process Lead to drive the design, delivery, and continuous improvement of performance management processes across a complex organisation.

This role sits at the intersection of strategy, data, and operations. You will work closely with senior stakeholders and cross-functional teams to ensure performance frameworks, reporting, and systems enable clear insight, accountability, and continuous improvement.

• Own and optimise end-to-end performance management processes and frameworks

• Identify process inefficiencies and lead improvement initiatives using data and insight

• Develop KPIs, dashboards, and performance reporting in partnership with reporting specialists

• Provide clear, actionable performance insights to senior leaders

• Act as the key point of contact for performance process governance and change

• Champion continuous improvement and support effective change adoption

• Ensure compliance with internal policies and regulatory standards

• Support the implementation and ongoing optimisation of Workday Performance, including stakeholder training

• Strong experience in performance management, process improvement, or operational excellence

• Confident working with data, KPIs, and performance reporting

• Experienced in stakeholder engagement and cross-functional collaboration

• Comfortable leading change and embedding new ways of working

• Knowledge of Workday Performance or similar systems is desirable

This is an opportunity to play a key role in shaping how performance is managed and improved across the organisation.