Policy Lead Associate - Redress

Job title:
Policy Lead Associate - Redress
Division:
Supervision, Policy and Competition
Department:
Cross-Cutting Policy & Strategy (CCPS),

• Salary: National (Edinburgh and Leeds) ranging from £59,100 to £69,000 and London from £64,900 to £76,000 (salary offered will be based on skills and experience)

• This role is graded as: Lead Associate, Regulatory

• Your recruitment contact is  Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in Cross-Cutting Policy & Strategy (CCPS), the redress and CMC policy team owns the policy framework for consumer redress, including rules on complaints handling, compensation, and claims management, and provides specialist advice across the FCA to support effective outcomes and identify potential firm-level risks.

• Support the manager in overseeing team activities, allocating tasks and tracking progress to ensure high quality delivery and a motivated, well-supported workforce.

• Oversee the development of 2–3 Associates through coaching and mentoring to improve team capability and long term performance.

• Shape team and departmental strategy while managing key stakeholder relationships to ensure alignment and informed decision making.

• Facilitate knowledge sharing and serve as an escalation point for complex issues to enhance team confidence and operational performance.

• Lead the development of impactful policy proposals, papers, and consultation materials.

• Oversee the delivery of accurate, timely policy advice to supervisors, firms, consumers, and industry bodies to support sound decisions and a resilient financial ecosystem.

Minimum:

• Prior policy experience, with experience of dealing with complex policy issues relevant to consumer protection in regulated industries.

• Demonstratable experience of precise and concise drafting with strong attention to detail, with experience of drafting for a range of audiences.

• Prior experience of managing stakeholder relationships, including experience of distilling complex issues into succinct messages & presenting confidently to a variety of internal and external stakeholders.

Essential:

• Evidence of analysing large amounts of complex information, identifying the key themes, drawing logical conclusions and developing and implementing strategies.

• Strong management capability (e.g., project management) to help plan, prioritise and allocate work within the team.

• Ability to work independently, use sound judgement and elevate issues appropriately.

• A curious and inquisitive mindset, and an ambition to deliver in the public interest.

• Inclusive approach – respects the diversity of cultural, social and academic backgrounds found in the organisation and able to adapt personal style to effectively engage individuals from a wide-range of backgrounds.

• 25 days annual leave plus bank holidays

• Hybrid model with up to 60% remote work

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture : one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better…