Front of House Manager

FRONT OF HOUSE MANAGER ROXY LANES EDINBURGH ROSE STREET A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? Let the good times roll at Roxy Lanes! Here you will always find state of the art ten-pin bowling lanes, with our venues being centred around this game – hence the name! A wide variety of other gaming is also available, from Shuffleboard to American Pool, Tech Darts to Karaoke and much more! Roxy Lanes also attracts a family audience, allowing under 18s in during the daytime accompanied by an adult.

Live sports are also available throughout all Roxy Lanes venues, showing key sporting events through Sky Sports and BT Sports.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come! Our mission is to bring the playground to the bar.

In a Front of House Manager we want an energetic, people-focused leader to lead our guest experience in a fast-paced competitive socialising environment. You’ll be the face of the venue, ensuring seamless service across the bar, floor, and games areas while driving team performance, guest satisfaction, and operational excellence. Winning personality and a fun-loving spirit are a must!

• Deliver a world-class guest experience that blends hospitality with entertainment.
• Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments.
• Manage guest flow during peak times, ensuring smooth check-ins, table allocations, and activity scheduling.
• Monitor feedback channels (online reviews, guest surveys) and implement improvements.
• Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts).
• Deliver training on service standards, product knowledge, and upselling.
• Drive sales through upselling, promotions, and cross-selling activities.
• Monitor key FOH KPIs.
• Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts.
• Lead pre-shift briefings to set expectations and communicate priorities across all departments.
• Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.

We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time

• Salary £31,800
• Tips & service charge shared equally amongst the whole team
• 50% off food and drink and free gaming
• Regular team incentives- with rewards including paid trips abroad!
• 2 Staff Socials throughout the year
• Employee Assistance Program that includes access to free counselling services
• Further development opportunities within the company growth
• Development courses including leadership, mental health awareness, first aid and personal licences.
• Access to Rewards Gateway, offering discounts at 100s of retailers

• 45hr working week across 5 shifts
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance.