Workplace Concierge Host

Join Our Team as a Workplace Services Co‑ordinator / Host – Five‑Star Corporate Environment

Hourly Rate: £13.51

Hours: 40 per week | Monday–Friday | 07:30–16:30 or 08:00–17:00 (8 hours per day + 1 hour unpaid break)

Work in a high‑profile, professional setting that values Customer Excellence. Be part of a supportive team that encourages initiative, creativity, and collaboration. Enjoy variety in your day – from welcoming guests to supporting events and coordinating workplace services.

• Create a five‑star welcome for all internal and external visitors
• Play a key role in shaping the workplace experience by identifying service improvements and contributing to a culture of excellence
• Guide guests through meeting room use, technology, and site inductions
• Ensure meeting spaces are beautifully prepared and reset after each use
• Build strong relationships with colleagues, clients, and stakeholders
• Coordinate courier deliveries, mail, and data archiving
• Keep work areas, collaboration zones, and breakout spaces looking their best
• Act as the central liaison for workplace experience, connecting teams with the right services and support
• Support workplace wellbeing and safety initiatives in partnership with facilities and health & safety teams, including locker coordination and emergency readiness
• Support events from planning to delivery
• Coordinate AV and IT support requests with relevant teams to ensure seamless meeting experiences
• Provide occasional front‑of‑house support to maintain a seamless guest experience
• Contribute to the continuous development of workplace services, helping shape a welcoming and productive environment
• Collaborate closely with workplace experience, facilities, and hospitality teams to deliver exceptional service

• Experience in a customer‑facing role within a corporate or hospitality environment
• A natural communicator who is warm, professional, and proactive
• Attention to detail with the ability to anticipate needs before they arise
• Flexibility to support events and provide cover when needed
• First Aid and/or Mental Health First Aid certification (training can be provided)
• Familiarity with workplace platforms (e.g., Engage or similar) is a bonus

Full training and ongoing development opportunities. A professional, high‑standard workplace with a collaborative culture. Opportunities to work on exciting corporate events. A role where no two days are the same. Ideal for candidates looking to grow into workplace experience, hospitality leadership, or facilities coordination roles.

We offer a market‑leading flexible benefits scheme. Benefits include a virtual GP, financial wellbeing assistance, a Salary Finance scheme, the flexible benefits platform Choices (dental insurance, dining cards, coffee clubs, technology discounts), the MiDeals platform for high street discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Mitie Stars recognition gives monthly cash prizes and a chance to win a top prize of £10,000.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need any reasonable adjustments during the recruitment process, please let us know.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients ranging from household names in banking, critical government sites, hospitals and schools.

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