Field Service Specialist

Provide technical assistance in a professional manner, act as liaison for election officials, and perform other required activities during each election.

• Perform maintenance, testing, preparation, training, delivery and return for voting systems – the ballot scanning equipment used on Election Day and the direct record electronic system (DRE) used in Early Voting and Election Day.
• Utilize bar code technology to record the movement of the voting equipment and components throughout the election process.
• Provide assistance in inventory of all election equipment, components and supplies.
• Perform maintenance and testing on the paper ballot scanning equipment and Direct Record Electronic voting equipment (DRE), connecting to laptop and software.
• Provide technical support of personal computers’ connectivity to the online voter registration system and early voter posting system, including installation of personal computers, monitors, printers, and network communication devices.
• Schedule installation by contacting client by phone.
• Notify supervisor of any mechanical, maintenance or safety issues with recurring problems related to any vehicles owned or rented by the department.
• Provide assistance to early voting clerks and election officials in a clear and professional manner.
• Perform the preparation, assembly, and proofing of the election officials supply kits.
• Perform DRE electronic ballot proofing including audio.
• Perform paper ballot proofing and distribution.
• Perform pre-tests and public tests of all election equipment and components.
• Deliver and test the computers connectivity to the DRE equipment used for early voting.
• Route the delivery and return of the early voting and Election Day equipment and supplies.
• Provide phone support to election officials on Election Day.
• Utilize bar code technology to record the movement of the voting equipment and components throughout the election process and of election supplies.
• Provide technical support on Election Day and during the early voting process.
• Assist in election officials training by setting up equipment, chairs, and video equipment.
• Resolve routine questions and problems concerning voting equipment and procedures.
• Troubleshoot in field service environment related to online voter registration system, early voting posting system, ballot scanning equipment, DRE equipment and network communications.
• Test the voting system laptops to ensure connectivity and accuracy at Rally Stations prior to and on election night.
• Provide training, assistance and technical support to Rally station personnel on election night.
• Assist other department divisions as required.
• Survey polling places for compliance with the Americans with Disabilities Act (ADA) to ensure that voters with disabilities are safe and have the ability to cast their votes without assistance.
• Act as a liaison for election activities related to election services contracts with municipalities, school districts, and political parties.
• Attend training as assigned by supervisor to maintain, enhance, or acquire job skills.
• Perform related work as assigned.

Two Academic years from an accredited college or university in Electronics or Computer Science.

One (1) year related experience.

Two (2) years of related experience may be substituted for one (1) year of education.

• Must have a current valid Texas motor vehicle operator's license.
• Must be able to be insured by the County's insurance carrier.
• Knowledge of the Election Code, Tax Laws, rules and procedures.
• Ability to read and interpret documents such as tax laws and ordinances, computer program instructions and election law procedures.
• Technical experience with multimedia equipment.
• Ability to write routine reports and correspondence.