Enrollment Generalist

Office Location
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2 nd Floor
Edinburg, TX 78539

Edinburg:
Brownsville:

Office hours:
Monday-Friday
8:00a.m.

- 5:00p.m.

Faculty Recruitment:
College of Engineering & Computer Science: cecs

Robert

C. Vackar College of Business & Entrepreneurship: cobe

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

To apply for the position, please click the Apply for this Job link/button.

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Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

• Date of Birth
• Gender
• Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please visit our Careers site at (Use the "Apply for this Job" box below). for detailed contact information.

• Posting Number: SRGV
  8858
• Working Title:
  
  ENROLLMENT GENERALIST
• Number of Vacancies: 1
• Location:
  
  Edinburg, Texas
• Department:
  Student Service Centers
• FTE: 1.0
• FLSA:
  Exempt

To provide advanced front line customer service to undergraduate and graduate students both in-person and/or via call center regarding all Enrollment Services, including but not limited to admissions, registration, and financial aid. Responsible for assisting students in successfully completing complex enrollment services transactions and providing specific counseling to students regarding the implications and potential consequences of these transactions.

• Provides advanced one-stop enrollment support to former, current, and prospective undergraduate and graduate students with regards to admissions, enrollment, and financial aid, via in person, phone, virtual, chat, and/or email.
• Maintains efficient and accurate responses to student inquiries to ensure a high level of customer service is provided.
• Assists other UTRGV constituents (ex. parents and community members) with their enrollment related inquiries.
• Reviews undergraduate and graduate student enrollment and financial aid forms to verify accuracy and completeness.
• Serves as a liaison between students and other university departments in order to resolve routine and complex inquiries and/or manages the escalation of issues to the appropriate department.
• Conducts staff training as needed.
• Explains educational programs, expected outcomes, student services, and financial consideration to students, parents, and other stakeholders.
• Ensures students are aware of crucial information, such as specific undergraduate and graduate deadlines and other deliverables.
• Advises students concerning disbursement policies and procedures.
• Maintains detailed knowledge of regulations, eligibility, and documentation requirements concerning financial aid, admissions, and registration and how to research updates and other applicable guidance.
• Demonstrates the ability to maintain confidentiality of student information and other related matters.
• Advises students regarding specific financial aid options and the availability of other supporting programs and refers the students to the respective subject matter expert for in detail counseling.
• Provides detailed knowledge in the completion of Enrollment Services applications including but not limited to financial aid, scholarship, and admissions applications.
• Maintains up-to-date and detailed knowledge of regulations, policies and procedure regarding
  • Admissions: undergraduate and graduate application processes, graduate application system, application completion, orientation, and deadlines
  • Financial Aid: financial aid process, program eligibility requirements, the financial aid process, and important deadlines
  • Registration: registration process, policies, graduation, and deadlines
  • Billing: billing process, policies, and deadlines
• Serves as a contact person for assigned student cases and provides support for other junior and senior level staff member in their cases.
• May be responsible for hiring, scheduling, and managing student employees who support the day-to-day operations of Student Service Centers.
• Performs other duties as assigned.

Supervision Received:
Specific supervision from assigned supervisor.

Supervision Given:
Direct supervision of staff as assigned.

Bachelor’s Degree from an…