Sales Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last‑for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

As a Sales Associate, you will play an integral role in the store’s overall success and efficiency, upholding Coach’s Service and Selling Models, creating a positive first impression, and building ongoing customer relationships through a personalized experience.

• Understand organizational objectives and make decisions that align with company priorities.
• Take ownership and commit to delivering results, while remaining actively aware of personal and store metrics; create personal sales and clienteling strategies with management.
• Create short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Own personal survey results and devise plans to improve and overcome areas of opportunity.
• Represent Coach as a brand ambassador.
• Demonstrate Coach’s Selling and Service expectations at all times.
• Stay aware of changes in the local market with potential impact on performance and support execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
• Create positive impressions with customers by presenting consistent, on‑brand attire.
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
• Provide in‑depth product knowledge, including features, benefits, current offerings, and overall value.
• Communicate current pricing and promotional strategy to customers.
• Use cross‑selling skills to discuss product features and build the sale.
• Cross‑sell and encourage beneficial product add‑ons that relate to the customer's shopping needs.
• Be sensitive to customers’ needs and tailor approach by reading cues.
• Attend to unique and individual shopping needs of each customer.
• Work with multiple customers simultaneously and break away as appropriate.
• Follow up with customers consistently and genuinely to influence/close the sale.
• Flex personal selling techniques to contribute to overall store financial results.
• Build lasting and loyal relationships with customers.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
• Create enthusiasm and positivity for a shared vision and mission.
• Promote and endorse a team‑selling environment.
• Foster an environment of teamwork, trust and collaboration with internal and external customers.
• Remain solution‑oriented; be adaptable and flexible to changing business and store needs.
• Welcome feedback and adapt behaviors as appropriate.
• Maintain a calm and professional demeanor at all times.

• Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks, including maintaining the store (sales floor and back‑room), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
• Maintain a clean and tidy selling floor at all times.
• Adhere to all applicable retail policies and procedures, including POS, operations and asset protection procedures.
• Replenish inventory on the sales floor as needed.
• Support the store inventory process by processing shipments, stocking shelves, replenishing the sales floor, and maintaining strong organizational standards both in the stockroom and on the sales floor.
• Support cash‑wrap when needed to process purchases, returns, and exchanges.
• Efficiently process customer transactions: purchase, return, exchange, found order, etc.
• Assist in preparing the store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards, and maintaining visual merchandising expectations.

• Expe…