Assistant Community Manager

About the Community Builders, Inc.

The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income, and customer service. This job involves heavy emphasis on operations administration, meeting compliance objectives, resident retention, and providing a quality living experience for the residents. Certification in COS and LIHTC strongly preferred. This position requires five days a week in office.

• Assist with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitor, direct and track performance of leasing, retention and re‑certifications to meet a 97% physical occupancy goal. Anticipate vacancies and proactively attract new tenants.
• Prepare re‑certifications, leasing applications, verifications, occupancy agreements and reports.
• Screen applicants to ensure compliance with Tenant Selection Plan and regulatory requirements.
• Keep informed of market conditions and update competitive market analysis quarterly.
• Enter and code invoices, post rents, make deposits and maintain accurate resident ledgers.
• Monitor rent balances, collect rents, and send out late or quit notices as required.
• Participate in all aspects of managing a property, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting and personnel management.
• Oversee office functions, including office hours, filing, computer systems, reports, etc.
• Inspect property, pick up litter, and report issues to Service Maintenance Manager.
• Handle resident issues and concerns, partnering with Community Manager as needed.
• Inspect market ready units for acceptance to lease and for resident move‑in.
• Assist in recruitment, training, supervision and motivation of team members and participate in the preparation of the annual reviews and performance management process.
• Perform other duties as required.

• College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Industry designations (COS, LIHTC, ARM®, etc.) preferred.
• Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Proven excellent customer service skills required.

• Medical, dental, and vision insurance
• 12 paid holidays & tenure‑based PTO accruals
• Employer contributions to Health Savings Accounts
• Company‑paid life & disability insurance
• 403(b) retirement plan with company match
• Tax‑advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & critical illness insurance
• Confidential, 24/7 employee assistance program
• Pay range: $22‑26/hour

The Community Builders is an equal opportunity employer.