Executive Director

Overview

REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

Operations Management Executive Director
$130,000 annually

• Services and Support
  • Oversee systems for implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served; available in the event of emergency.
  • Implement quality improvement standards and practices; work with the Quality Improvement Vice President and direct the Quality Improvement Director in developing and implementing multi-state strategies to manage and improve quality.
  • Organize licensing compliance including Compliance Plan implementation and timely and accurate documentation; maintain confidentiality and adherence to individual rights standards; review and respond to adverse action regulatory correspondence; monitor multi-state compliance.
  • Develop strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers, and payers.
  • Administer satisfaction surveys and implement improvement plans and the stakeholder communication plan.
  • Oversee execution of incident management protocol; manage timely incident reporting and response to higher-level incidents; review trends; identify and apply proactive strategies to reduce or eliminate serious incidents in assigned states; direct state teams to address safety concerns.
  • Implement systems to protect individuals’ funds and property; oversee auditing, monitoring, and reviewing individual financial accounts.

• Health Care
  • Oversee implementation of health and safety programs including medication administration and dietary planning; promote access to timely and appropriate medical care; oversee healthcare documentation.
  • Oversee system for medication administration, documentation, and security; direct audits of medication administration documentation; ensure employees are appropriately certified and trained.
  • Direct assigned states to design and monitor food service in accordance with dietary and regulatory requirements, addressing special needs and individual choice.

• Stakeholder Relations
  • Manage relationships and communications with the general community, neighbors, government, competitors, and other outside organizations.
  • Maintain relationships with multiple state government authorities and referral agencies (counties, regional centers, managed care contractors, government administrators).
  • Advocate on behalf of individuals served; participate in state and national trade associations and advocacy organizations.
  • Develop and implement public policy strategy; build relationships with legislators and government officials; engage in lobbying on behalf of the industry, company, and persons receiving services.

• Personnel
  • Oversee human resource practices including recruitment, retention, training, scheduling, payroll processing, record keeping, and management of employees; conduct monthly state team meetings.
  • Collaborate with the Human Resource Director on recruitment and hiring strategies; hire Executive and State Directors, Quality Improvement Director, and other team members in consultation with leadership.
  • Oversee multi-state management and employment practices; conduct annual evaluations for multi-state teams; approve involuntary terminations for state-level personnel, in consultation with HR.
  • Organize and oversee orientation and training programs; monitor training compliance and documentation.
  • Manage workers’ compensation and employee safety programs; monitor compliance; direct return to work processes.

• Growth and Development
  • Oversee strategic planning to grow business across multiple states; include growth and budget planning; disseminate best practices across states; maintain year-over-year growth.
  • Direct business development and operations to grow…