Director of Retail Operations

At Minnesota Cannabis Services, we’re not just building businesses — we’re building the people who make them great. Our team partners with leading operators across cultivation, manufacturing, distribution, and retail to deliver world-class expertise in legal, finance, analytics, marketing, HR, and technology.

We’re looking for professionals who take pride in their work, move with purpose, and thrive in fast-changing environments. The kind of people who hold themselves to high standards, think creatively, and find satisfaction in solving hard problems.

When you join our team, you’ll work alongside some of the most experienced leaders in the industry — professionals who share their knowledge freely and lead by example. You’ll be challenged, supported, and trusted to take ownership of meaningful work that shapes the future of one of the fastest-growing industries in America.

Join our fast-paced, high-growth, mission-driven cannabis retail company as the Director of Retail Operations. This is a hands-on, high-impact leadership role based in Edina, MN, with approximately 50–70% travel.

In this pivotal position, you’ll shape strategy at the regional level, ensuring our retail locations delivers outstanding customer experiences, remains fully compliant with all regulations, and meets ambitious growth targets.

This individual will be based in our corporate headquarters located in Edina. Join the most exciting and fastest growing industry in Minnesota! If you enjoy working with and talking about cannabis, this is the right job for you! Enjoy a fun and collaborative environment with the largest discount on cannabis in the industry! Join our team today and start looking forward to coming to work doing something you love!

Multi-State Operations

• Provide strategic and operational leadership for retail store locations across MN, IA, WA, and OR. Ensure each store meets performance targets, follows company standards, and delivers a consistent, exceptional customer experience.
• Oversee and mentor District Managers, General Managers, and retail support staff. Foster a culture of accountability, collaboration, and continuous improvement. Coach and develop your teams to excel in a fast-paced environment and build the next generation of leaders.

Performance & Growth

• Drive regional sales growth and operational excellence through data‑driven strategies. Analyze store performance metrics and customer feedback to identify opportunities, implement improvements, and achieve or exceed revenue targets while enhancing the customer experience.

Compliance & Standards

• Ensure strict compliance with all state cannabis regulations and company standard operating procedures (SOPs) across all locations. Maintain the highest standards of safety, security, and regulatory compliance, reinforcing our reputation for integrity in this highly regulated industry.
• Own the Profit & Loss (P&L) for the region. Set budgets, monitor financial performance, and implement strategies to maximize profitability. Partner with store leaders to optimize inventory, control costs, and ensure each location operates efficiently and within budget.

Cross-Functional Collaboration:

• Work closely with cross‑functional teams (e.g., Marketing, Product, Compliance) and senior leadership to roll out new initiatives, promotions, and product launches. Serve as a bridge between field operations and corporate strategy, ensuring insights from stores help shape company‑wide decisions and fostering a unified approach to growth.

• Bachelor’s in a business related field. Masters strongly preferred
• 7+ years of experience in a senior leadership role
• Strong problem solving, negotiating, and critical judgment skills.
• Strong team leadership, cross‑functional collaboration, and stakeholder communication skills.
• A high level of integrity, personal motivation, adaptability, and sense of urgency.
• Commitment to maintaining confidentiality and managing sensitive information.
• Ability to commit to working in the office 100% of the time.
• Successfully pass a pre‑employment criminal background check.
• Minimum 21 years of age.

• Pay…