Application Administrator II

About Western National Insurance Group

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Full-time

Western National is seeking an Application Administrator II to join our team! The individual in this role will have the opportunity to manage intermediate application administration tasks, including advanced configurations, monitoring, and security alignment for Guidewire Cloud. They will ensure the application is optimized for business use while maintaining compliance.

• Creates system configuration specifications, training manuals, and other internal system documentation.
• Designs and completes training modules, as needed.
• Creates ad-hoc reports and custom dashboards based on current initiatives and trends in usage and adoption.
• Analyzes identified issues to determine whether a system change can mitigate repeated problems.
• Ensures applications meet the security needs of the organization.
• Maintains documentation of system integrations.
• Monitors and analyzes application logs to identify issues and works with the team to resolve them.
• Proactively solicits feedback and requirements from end users and identifies and recommends potential system modifications or enhancements in the system to meet the evolving needs of business partners.
• Establishes and refines processes to track and implement system changes.
• Participates in, makes recommendations for, and supports internal technology development and system integration efforts as system subject matter expert.
• Identifies new and creative opportunities to leverage systems to support additional business processes or functions.
• Sees relationships between problem components and works with the product owners to prioritize resolution of the problems.
• Utilizes knowledge, experience, and available resources to identify and implement solutions and formulates recommendations for complex problems.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Actively participates in on‑call rotations, responding to routine evening and weekend incidents independently and escalating complex issues as needed.

• Demonstrated aptitude for identifying and resolving problems.
• Demonstrated ability to take ownership of technical decisions and provide project and team guidance.
• Demonstrated ability to administer system applications.
• Demonstrated ability to communicate clearly and effectively both verbally and in writing to technical and non‑technical audiences.
• Advanced ability in various core systems, office and computer equipment, and software packages.
• Advanced ability to incorporate new information into existing processes.
• Advanced ability to work with a user to understand their process and build a process design.
• Bachelor’s degree in computer science; experience in lieu of a degree acceptable.

• Demonstrated ability to effectively train users on system usage and issue resolution.
• Strong attention to detail and quality.
• Demonstrated ability to work creatively and analytically in a problem‑solving environment.
• Demonstrated ability to organize deliverables to accomplish multiple priorities within a specified timeframe.
• Demonstrated ability to work with appropriate team(s) to implement server changes and to anticipate and mitigate potential issues.
• Demonstrated ability to upgrade systems and…