More jobs:
Customer Technology Specialist
Job in
Edina, Hennepin County, Minnesota, USA
Listed on 2026-01-13
Listing for:
BI WORLDWIDE
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
Technical Support, Database Administrator, Data Analyst
Job Description & How to Apply Below
Customer Technology Specialist
Join to apply for the Customer Technology Specialist role at BI WORLDWIDE
.
Location:
Minneapolis, MN (Minneapolis Metro headquarters).
Work model: hybrid (3 days in office, 2 days remote).
Base Pay Range$25.00/hr – $27.00/hr
Employment TypeFull-time
Seniority LevelAssociate
Job FunctionInformation Technology
IndustriesBusiness Consulting and Services
Responsibilities- Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting.
- Ensure the timely receipt and processing of all customer data and downstream application updates.
- Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy.
- Setup and verify website promotions, content and communications.
- Complete and maintain documentation of system procedures.
- Provide updates and escalation support for Customer Contact Center regarding program rules and application functionality.
- Communicate with the Customer Technology Manager/Application Director and technical team on program status, issues, and changes.
- Monitor and respond to client inquiries and escalations related to projects.
- Troubleshoot production data or site functionality issues.
- Use SQL to run ad-hoc reporting requests and research client questions and processing issues.
- Setup and monitor large, outgoing email blasts.
- Understanding of data, data formatting.
- Comfortable using Excel and working with large data files.
- Analytical and problem-solving skills.
- Process oriented, with strong attention to detail.
- Excellent customer service and problem-solving skills.
- Ability to multi-task and adapt to changing priorities and assignments.
- BA/BS or 2-year technical degree preferred, or equivalent experience.
- Medical insurance
- Vision insurance
- 401(k)
- Paid maternity leave
- Paid paternity leave
- Disability insurance
More details about our company benefits can be found at
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