Patient Services Coordinator - Cardiac Rehab

Overview

We are seeking a patient services coordinator (PSC) to join our outpatient cardiac rehab clinic at M Health Fairview Southdale Place in Edina. The PSC performs duties throughout the day, including answering phones, scheduling and rescheduling patients, and clerical work. The PSC in patient care settings is responsible for greeting and checking in patients/visitors, ensuring patients fill out necessary forms, and maintaining a clean, welcoming environment.

The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.

FTE: 0.5, authorized for 40 hours per pay period.

Schedule:

Every other Monday 8:30am – 5:00pm, Tuesdays & Thursdays 8:30am – 5:00pm.

Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture centered on learning with an emphasis on evidence-based, patient-centered care. Rehab’s continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.

• Completes scheduling functions
• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to all involved staff
• Seeks out solution to time conflicts directly through parties involved and other available resources
• Scans pertinent documents into the patient record
• Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
• Completes clerical and reception duties
• Answers, screens, and responds to telephone calls
• Reviews and routes scans, faxes, inter-departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
• Makes new patient packets
• Pulling and tallying data
• Word processing
• Report development
• Develops and implements office/department procedures to maintain systems and records
• Orders supplies and monitors par levels for the department
• Locates and orders repairs and service requests
• Maintains databases, files and records on a regular basis according to established procedure
• Completes the Medicare and Medical Assistance certification, as applicable
• The PSC in patient-care settings is responsible for:
• Checking in patients
• Facilitates all necessary paperwork
• Obtains all necessary patient consent and delivers privacy and bill of rights information
• Gathers patient demographic information
• Obtains necessary signatures
• Ensuring waiting room and front desk appearance is professional and clean

• Vocational/Technical training or
• A.A./A.S.
• 1 year experience as a scheduler/administrative assistant in a healthcare setting

Although this is considered a non-benefit eligible position, Fairview offers employees the option to participate in the Fairview 403(b) plan, earn Sick and Safe Time, and early access to earned wages.

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program in place at the time of offer will be honored.

EEO/Vet/Disabled:
All qualified applicants will receive consideration without regard to any lawfully protected status