Customer Service Representative

Overview

Incentive Services is a global leader in providing non-cash incentive and recognition programs. We specialize in helping organizations foster a strong workplace culture through strategic initiatives for recognition, brand management, and incentives. As a full-service provider, we go beyond rewards and software by delivering actionable strategies to enhance employee engagement, retention, and performance. Our comprehensive solutions focus on driving positive behavior, celebrating achievements, and building organizational loyalty.

This is a full-time, on-site role for a Customer Service Representative based in Edina, MN. The Customer Service Representative will be responsible for delivering exceptional customer support, ensuring customer satisfaction, and addressing inquiries and concerns promptly. Additional responsibilities include assisting customers in resolving account or order-related issues, providing solutions to enhance customer experiences, and maintaining a high standard of service excellence in alignment with company values and goals.

• Proven abilities and experience in Customer Service, Customer Support, and Customer Service Representatives roles
• Strong knowledge and skills in fostering Customer Satisfaction and enhancing Customer Experience
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize work efficiently, and address customer concerns in a timely manner
• Proficiency with customer relationship management tools and technology
• A commitment to maintaining a positive, solution-focused attitude
• Previous experience in the incentives or recognition industry is a plus
• High school diploma or equivalent required; associate's or bachelor's degree preferred