Customer Service-Front Desk Team Member

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off

Join the dynamic team at Planet Fitness - PF Baseline Fitness as a Customer Service-Front Desk Team Member! This exciting role is perfect for individuals who are passionate about fitness and dedicated to providing exceptional service to our members in Edina, MN.

• Greet and welcome members and guests with a friendly and positive attitude.
• Manage front desk operations, including checking in members and processing memberships.
• Provide information about gym facilities, services, and promotions to enhance member experience.
• Maintain cleanliness and organization of the front desk area and lobby.
• Assist with member inquiries and resolve any issues promptly and professionally.
• Promote a positive and welcoming environment to encourage member retention.
• Handle cash and transactions accurately while adhering to company policies.
• Support team initiatives and contribute to a collaborative workplace culture.

• High school diploma or equivalent; prior customer service experience preferred.
• Strong communication skills and a friendly demeanor.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with membership management systems.
• Passion for fitness and a commitment to promoting a healthy lifestyle.
• Availability to work flexible hours, including evenings and weekends.
• Team player with a positive attitude and a strong work ethic.
• Proficient in problem-solving and conflict resolution.

Planet Fitness - PF Baseline Fitness has been a leader in the fitness industry for over 25 years, providing a judgment-free zone for all fitness levels. Our members love us for our affordable pricing, state-of-the-art equipment, and welcoming atmosphere. Employees enjoy a supportive work environment that encourages personal growth and a passion for health and fitness.