Salon Operations Lead

Operations Lead About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient and effective focused facial bar that provides affordable, approachable, and accessible skincare in a modern, inclusive environment. The brand specializes in facials, lashes, brows and skincare, has performed over 360,000+ services in the last year, and operates 56 locations nationwide, with continued expansion. Recognized in FORBES, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ is committed to innovative, cutting‑edge services.

• Demonstrates high standards in customer service
• Meets financial metrics: service revenue, average ticket, client count, rebooking, and retail revenue
• Identifies opportunities for growth in staffing, scheduling, and coaching
• Manages all personnel, including recruitment, training, product knowledge, loss prevention, performance management, safety, and legal compliance
• Conducts regular performance reviews and provides constructive feedback to enhance team performance
• Creates and maintains staff schedules to ensure adequate coverage during peak hours
• Manages store inventory
• Helps forecast sales, growth trajectories, and expansion plans

• Collaborates with the regional manager to develop and manage the salon budget
• Monitors and analyzes financial reports, identifying opportunities for cost savings and revenue growth
• Implements strategies to achieve sales targets and profitability goals

• Oversees the delivery of high‑quality services and ensures client satisfaction
• Addresses client issues and concerns, providing timely and professional resolutions
• Maintains a positive and welcoming environment for clients and staff

• Leads through teaching employees and growing their productivity, with a clear vision of individual, team, or personal goals; possesses coaching and mentoring skills
• Identifies the professional development needed for each staff member
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews to identify appropriate talents needed for salon growth

• Works with the regional manager to develop and execute marketing strategies to attract new clients and retain existing ones
• Coordinates and promotes special events, promotions, and collaborations to increase store visibility
• Assists with social media
• Requests marketing materials from corporate via internal portal
• Participates in regular calls with owner and corporate to ensure consistency across the system

• Job type:
  Full‑time
• Availability:
  Saturday and Sunday availability required
• Experience:
  
  One year salon manager experience preferred
• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Consumer Services
• Location:
  
  Manhattan, NY