Technical Support Specialist

We're seeking a passion technical support individual who has passion for technology, specifically in the infrastructure environment to be part of a team who will work on many great projects and make an impact. This role works closely with various cross functional team to troubleshoot issues, implement changes, and process improvement.

• You will monitor servers, networks, storage, and cloud resources to ensure systems are available and performing within agreed SLAs.
• Provide Level 2/3 support for infrastructure incidents and service requests, including servers, networks, VPN, storage, backups, and cloud services.
• Troubleshoot hardware and software issues, identify root causes, and implement permanent fixes.
• Perform routine maintenance tasks such as patching, updates, system health checks, capacity reviews, and backups.
• Assist with provisioning and decommissioning of servers, virtual machines, cloud resources, and related services.
• Maintain and update infrastructure documentation, diagrams, and standard operating procedures.
• Support security initiatives by applying patches, hardening systems, monitoring alerts, and responding to security incidents as directed.
• Collaborate with vendors and service providers to resolve escalated issues and coordinate changes.
• Participate in infrastructure projects (migrations, upgrades, new deployments) and provide technical input on design and implementation.
• Contribute to on‑call rotation and after‑hours support for critical systems as needed.

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent hands‑on experience.
• Minimum 5 years of professional experience in technology.
• Experience supporting Windows 365 and/or Linux servers in an enterprise or SMB environment.
• Familiarity with virtualization platforms (e.g., VMware, Citrix) and/or cloud platforms (e.g., AWS, Azure, Google Cloud).
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls).
• Experience with system monitoring and ticketing tools.
• Strong troubleshooting skills and ability to analyze and resolve technical issues under time pressure.
• Good communication skills and ability to work with both technical and non‑technical stakeholders.

• Customer‑focused mindset and a strong sense of ownership.
• Detail‑oriented with a commitment to reliability and documentation.
• Ability to prioritize and manage multiple tasks in a fast‑paced environment.
• Willingness to learn, adapt to new technologies, and continuously improve processes.

NOTE:
No relocation or Visa Sponsorship available.