Account Supervisor, Shopper Marketing Agency
Listed on 2026-01-27
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Marketing / Advertising / PR
Client Relationship Manager, Marketing Manager -
Management
Client Relationship Manager
Overview
DESCRIPTION
The incumbent(s) in this position should exhibit the following ACOSTA values:
People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life
Some Essential Functions of this Position:
1. Account Services:
Build client relationships with appropriate marketing and sales functions, this includes visits to client headquarters and participation in client planning meetings
Serve as primary client contact at the appropriate management level
Train/supervise/oversee effective completion of all Account Coordinator & Account Executive job responsibilities
Expand client relationships to gain incremental revenue
Share best practices with others to maximize business potential
Understand client’s objectives, strategies and tactics and be the client advocate with the agency team
Ensure that we are meeting or exceeding all client contract obligations
2. Program Planning and Development
Lead or support the strategic planning process
Participate in brainstorm meetings
Utilize Agency planning documents, such as job brief
Drive recommended program solutions that meet clients’ sales/marketing goals and brand standards
Determine necessary research to support or validate marketing plans
Investigate and recommend most effective execution strategies and tactics
3. Creative Execution/Production
Manage creative process
Lead presentation of creative concepts to client
Ensure recommended creative solution fulfills approved creative guidelines and communication priorities and meets clients objectives
Ensure team follows Agency process and procedures
4. Program Implementation
Oversee the implementation and management of all marketing tactics and retail initiatives
Oversee the management of budgets and timelines
Oversee the management and communication between the agency team, retail field team and client team
5. Financial Responsibilities
Support Director/VP to ensure that agency meets all contracted obligations
Ensure profitability by ensuring that estimates and invoices are appropriately charged
Oversee clients’ overall Account Receivables
Help Director/VP manage overall profitability of accounts
6. Other
Be willing, able, readily available to work outside of “normal hours”
Be a team player to your specific account team(s)
Work on special projects as directed by leadership
Communicate upward to ensure that management is informed
Oversee Account Executive and Account Coordinator roles as assigned to your team.
RESPONSIBILITIES
Client Relationship Management
Serve as the primary point of contact for assigned clients.
Build and maintain strong, long-term client relationships.
Lead regular client meetings and provide strategic counsel.
Identify opportunities to grow accounts and enhance client satisfaction.
Shopper Marketing Strategy & Execution
Manage end-to-end execution of shopper marketing campaigns.
Develop creative briefs and collaborate with creative and strategy teams.
Ensure all marketing initiatives align with client objectives and brand strategy.
Partner with retail field teams to develop in-store and digital marketing concepts.
Project & Budget Management
Oversee project timelines, deliverables, and budgets.
Prepare monthly billing estimates and monitor profitability.
Track changes in project scope and adjust plans accordingly.
Team Collaboration & Leadershio
Mentor junior team members and support their development.
Participate in brainstorming sessions and creative presentations.
Ensure adherence to agency processes and quality standards.
QUALIFICATIONS
Experience Requirement:
Bachelor’s degree in advertising, marketing, or related field.
Minimum 6 to 8 years agency experience in retail or consumer packaged goods preferred.
Research/analysis experience a plus.
Knowledge, Skill and Ability Requirements:
Familiarity with market research techniques, including…
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