Regional Business Manager

EP World Hdqtrs
6700 Washington Ave. So.
Eden Prairie, MN 55344, USA

EP World Hdqtrs
6700 Washington Ave. So.
Eden Prairie, MN 55344, USA

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind Starkey’s groundbreaking innovation:

The Regional Business Manager (RBM) is a cross-functional business leader responsible for driving strategic regional growth, strengthening partner relationships, and elevating performance across Audibel. This role serves as a trusted advisor and business consultant to practice owners and key decision makers—providing strategic market insights, operational guidance, financial analysis, and best-practice implementation support.

The RBM leads regional development plans, drives adoption of field programs (including Business Excellence material), oversees contract and program performance, and ensures consistent execution of business strategies that support revenue growth, profitability, and long-term partner success. The position requires proactive field leadership, strong business acumen, and the ability to influence teams and customers across all three networks. This hybrid role requires approximately 75% travel and 25% office time.

• Strategic Leadership & Market Development
• Account Management
• Business Consulting & Operational Support
• Financial and Performance Analysis
• Contract, Program, & Field Operations Oversight
• Team Coaching, Development, & Alignment

• Develop and execute strategic business plans for the region that drive sales, market penetration, and partner growth across Audibel.
• Analyze regional performance metrics, competitive data, and market trends to shape territory strategy and inform decision-making.
• Serve as a field consultant—guiding partners through pricing strategy, operational efficiency improvements, organizational development, and profitability management.

• Lead the regional launch, adoption, and execution of the Business Excellence best practices.
• Influence partners to integrate best practices in marketing and patient acquisition, PPA training, retention strategies, goal-setting and KPI alignment.
• Ensure partners understand and leverage financial benchmarking and performance insights.

• Identify and recruit high-quality new partners that align with Audibel criteria.
• Collaborate closely with the Audibel/Starkey Sales team to align messages, coordinate field strategy, and identify high-potential prospects.
• Conduct annual ride-alongs with Sales Representatives to create unified messaging and support key account development.
• Participate in regional and territorial marketing meetings to share updates and influence cross-functional alignment.

• Oversee monitoring, renewal, and compliance of Audibel agreements.
• Ensure partners adhere to program standards, business requirements, and operational expectations.
• Maintain a disciplined operating rhythm—including biweekly communication with every owner and a minimum of six in-office visits per licensed fitter annually.

• Maintain accurate, timely records of partner communication, performance insights, and coaching plans.
• Provide transparent, ongoing progress reports to partners and leadership.

• Serve as a liaison between the field and internal teams—including Inside Sales, Marketing, Finance, and OMS.
• Share market insights and partner feedback to influence program…