Vice President of AI & Customer Engagement

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Vice President of AI Growth & Customer Engagement will lead the transformation for the AI team's operating model and engagement approach to accelerate adoption and empower business units to identify and realize AI-driven growth opportunities for internal and external teams. You will drive initiatives that ensure AI services deliver measurable customer value, foster lasting relationships, and enhance collaboration between AI teams and business units.

This role will lead a focused transformation of the function over an initial 12-18 month period, then transition to drive sustained adoption and innovation within a specific business segment as an AI Engagement Lead.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires within 30 minutes of an office in Minnesota or Washington, D.C., you’ll be required to work a minimum of four days per week in-office.

• Develop a deep understanding of internal business units and external client needs to identify and support AI-driven growth opportunities ensuring accountability for outcomes
• Develop frameworks and playbooks that help business leaders recognize and evaluate AI opportunities aligned to strategic priorities
• Educate and engage teams on integrating AI into workflows for measurable impact
• Innovation & Value Realization:
  Identify and advance high-impact AI opportunities, from proof of concept through scaled deployment
• Collaborate closely with Optum AI leaders to shape and lead growth initiatives

• Enhance team engagement strategies to position Optum AI as a trusted partner with deep collaboration and understanding
• Ensure AI services anticipate customer needs and deliver measurable value
• Establish executive-level relationships to foster trust and long-term engagement

• Influence adoption models and workflows within designated business units
• Partner with technical leads and business leaders to ensure alignment between AI strategy, execution, and corporate objectives
• Create mechanisms for continuous learning and co-innovation so teams can confidently adopt AI

• Enhance engagement strategies between AI teams and business units
• Create mechanisms for continuous learning and co-innovation so teams can confidently adopt AI

• Collaborate with CIO's, AI Center of Excellence, and business leaders to embed AI into core organizational processes and platforms
• Drive initiatives such as Clinical Health Data Platform development, AI call center modernization, and digital acceleration aligned with corporate strategy
• Advise commercial teams to inform readiness and positioning for AI-driven products and services, leveraging partnerships and market insights

• Redesign team structures and engagement models to shift from technical delivery to strategic adaption and growth enablement
• Lead a team of Technical Product Managers with a focus on redefining their function to serve as customer engagement leaders and drivers of business value realization

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Proven leadership in AI strategy, digital transformation, and customer engagement at an enterprise scale
• Demonstrated ability to influence…