Regional Clinic Manager - England

Overview

JOB DESCRIPTION:

The Regional Clinic Manager (RCM) oversees the operations and performance of multiple clinics within an assigned region. This role ensures the delivery of high-quality hearing care services, leads and develops clinic teams, and drives operational, financial, and patient experience outcomes. The RCM plays a critical role in strategic planning, regulatory compliance, and continuous improvement across a dynamic hearing care environment.

There are two available positions within the region. These roles are supporting the areas of:

• Connecticut
• Upstate New York
• New Hampshire
• Rhode Island

• Team and Clinical Leadership
  • Recruit, train, and supervise clinic staff, fostering a positive work environment and supporting ongoing professional development.
  • Provide direct supervision to all Regional Clinic Leaders, Audiologists, Hearing Instrument Specialists, Audio Technicians, and Patient Care Coordinators within the assigned region.
• Quality and Clinical Standards
  • Implement and monitor patient care standards to ensure consistent delivery of high-quality hearing care services.
  • Conduct clinical skills and clinical standards audits, identifying gaps and driving corrective action where needed.
• Compliance and Regulatory Oversight
  • Compliance:
    Ensure all clinics adhere to hearing care regulations, policies, and accreditation standards. Perform clinical skills and clinical standards audits.
• Patient Experience
  • Monitor patient satisfaction metrics and feedback; implement service enhancements to improve the overall patient experience.
• Performance and Operational Excellence
  • Analyze performance data (KPI), generate reports, and implement improvements based on findings.
• Business and Financial Acumen
  • Analyze and implement improvements related to P & L.
  • Monitor business expenses, strategic evaluation of territory and real estate sourcing.
• Operational Excellence & Clinical Continuity
  • Ensure adherence to company policies, practices, and operational standards across the region.
  • Execute and reinforce company initiatives at both the regional and clinic levels.
  • Maintain a clinical presence as needed, including stepping in to provide clinic-level coverage to ensure continuity of care and prevent clinics from going dark.
  • Communicate effectively with individuals and groups across clinical, operational, and leadership audiences.
• Stakeholder Collaboration
  • Partner with internal and external stakeholders, including hearing care providers, patients, shared services, and community partners to promote clinic services and address concerns.
• Other Responsibilities
  • Perform other duties/responsibilities as assigned.

Education

• High School degree or equivalent required
• Licensed Audiologist or Hearing Instrument Specialist, preferred
• Obtain a licensure to dispense hearing aids (within the region) within 24 months of job placement
• 4-year degree or equivalent preferred

Experience

• Experienced hearing care professional - Audiologist or Hearing Instrument Specialist preferred
• Excellent record of accomplishment of leading individuals and teams
• Excellent record of accomplishment of building trust and building interpersonal relationships
• Sales and business operations experience
• Experience managing multi-unit businesses preferred

Knowledge / Technical Requirements

• Working knowledge of hearing testing and diagnostic equipment.
• Working knowledge of market dynamics and business best practices, including fiscal responsibility.
• Proficiency with standard office technology and software systems.

Competencies, Skills & Abilities

• Ability to translate business analytics and performance data into clear, actionable priorities for clinic teams.
• Strong problem-solving skills with the ability to identify opportunities and implement effective solutions.
• Demonstrated ability to build and lead high-performing teams, set clear direction, motivate behavior change, and manage conflict.
• Ability to build and maintain effective interpersonal relationships within Audibel Retail and with external partners.

Working Conditions

• Field-based role requiring extensive travel within the assigned geographic region (primarily drivable), with limited domestic air travel as needed.
• Travel may include overnight and multi-day stays.
• Strong field presence, with up to 80% of time spent working onsite in regional clinics and attending meetings or training workshops when required
• Ability to lift and carry light to moderate materials (e.g., equipment, files, or supplies) as required, with or without reasonable accommodation.

Equipment Operation

• Operates standard office equipment and clinical software, including computers and phones.
• May operate clinical and diagnostic equipment as needed, consistent with licensure, training, and clinic coverage requirements.

Pay Transparency: This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience,…