Customer Service Representative

Join to apply for the Customer Service Representative role at Anagram International

$22.00/hr - $26.00/hr

Anagram leads the world in making balloons fun with consumer‑inspired and inspiring product development, industry‑expanding innovation, and strong, value‑added partnerships. We proudly offer many products you’ll only find with an Anagram label.

The customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They are the front line of support for clients and customers and help ensure customers are satisfied with Anagram’s products, services, and features. Additionally, representatives provide backup on the main switchboard and perform administrative services for the organization.

• Manage the processing of all orders regarding customers, from pre‑shipment to post‑shipment.
• Receive, analyze, and promptly reply to all pertinent communication regarding customers.
• Assure correct flow of communication and information to any appropriate areas of Anagram regarding customers.
• Serve as the first line of support for customers through communication, service, hospitality, and information.
• Recommend and implement improvements to all aspects of the position.
• Maximize sales to the greatest extent possible, in an effort to maximize the overall benefit of the company.
• Serve as a back‑up for other customer service reps as needed.
• Perform any related duties as directed by supervisor.

• 1‑3 years of experience in the field of Customer Service.
• Bilingual preferred, but not required.
• Excellent verbal and written communication skills.
• Strong data entry, ten‑key, and keyboarding skills.
• Self‑motivated with the ability to work independently.
• Ability to identify problems and actively seek possible solutions.
• Ability to operate within established procedures and systems.
• Ability to work in a fast‑paced environment.
• Secondary education in business, accounting, or sales preferred.
• Able to take direction and communicate with multiple personalities in a professional manner.

• 8 am to 5 pm, Monday through Friday.
• Hybrid: 4 days in office, 1 day remote.
• Schedule may fluctuate based on business needs.
• Additional hours may be required as needed.

Entry level

Full‑time

Other

Manufacturing

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