Regional Business Manager

JOB SUMMARY DESCRIPTION

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.

• Strategic Leadership & Market Development
• Account Management
• Business Consulting & Operational Support
• Sales Growth & Regional Expansion
• Financial and Performance Analysis
• Contract, Program, & Field Operations Oversight
• Team Coaching, Development, & Alignment

• Develop and execute strategic business plans for the region that drive sales, market penetration, and partner growth across Audibel.
• Analyze regional performance metrics, competitive data, and market trends to shape territory strategy and inform decision‑making.
• Serve as a field consultant—guiding partners through pricing strategy, operational efficiency improvements, organizational development, and profitability management.

• Lead the regional launch, adoption, and execution of the Business Excellence best practices.
• Influence partners to integrate best practices in:
  • Marketing and patient acquisition
  • PPA training
  • Sales strategies
  • Retention strategies
  • Goal‑setting and KPI alignment
  • Ensure partners understand and leverage financial benchmarking and performance insights.

• Identify and recruit high‑quality new partners that align with Audibel criteria.
• Collaborate closely with the Audibel/Starkey Sales team to align messages, coordinate field strategy, and identify high‑potential prospects.
• Conduct annual ride‑along with Sales Representatives to create unified messaging and support key account development.
• Participate in regional and territorial marketing meetings to share updates and influence cross‑functional alignment.

• Oversee monitoring, renewal, and compliance of Audibel agreements.
• Ensure partners adhere to program standards, business requirements, and operational expectations.
• Maintain a disciplined operating rhythm—including biweekly communication with every owner and a minimum of six in‑office visits per licensed fitter annually.

• Maintain accurate, timely records of partner communication, performance insights, and coaching plans.
• Provide transparent, ongoing progress reports to partners and leadership.

• Serve as a liaison between the field and internal teams—including Inside Sales, Marketing, Finance, and OMS.
• Share market insights and partner feedback to influence program enhancements, strategic planning, and network evolution.

• Support onboarding and integration for all new network partners.
• Maintain up‑to‑date knowledge of Starkey products, competitive landscape, and industry trends.
• Perform additional duties and responsibilities as assigned.

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field required.
• 7+ years of progressive experience in sales, business consulting, practice management, or related field.
• Experience leading cross‑functional initiatives and influencing senior decision‑makers.
• Strong understanding of medical practice operations or hearing healthcare preferred.

• Understanding of hearing healthcare industry dynamics and private‑practice challenges.
• Strong financial literacy, including the ability to interpret P&L statements, KPI dashboards, and operational metrics.
• Proficiency with CRM systems, Microsoft Office, SharePoint, and business analysis tools.