Service Technician II - Bracco Medical Technologies

Service Technician II - Bracco Medical Technologies page is loaded## Service Technician II - Bracco Medical Technologies locations:
Eden Prairie, Minnesota, 55344, USAtime type:
Full time posted on:
Posted Yesterday job requisition idWe care as much about our employees as we do our patients. Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way.  Each member of the Bracco Medical Technologies team has the power to make a difference......every day!

Based in our Corporate Headquarters in Eden Prairie, MN, the
** Service Technician II
** provides technical assistance and guidance to production, customer support, field service, and engineering. This role performs service, troubleshooting, and repair activities to complex electro-mechanical systems and system subassemblies used in all ACIST Medical Systems equipment.
** Primary

Duties & Responsibilities:

*** Perform service duties across all Bracco/ACIST Product types under the guidance of, and compliance with, Bracco Medical Technologies Quality Policy, ESD precautions, and OSHA guidelines as applicable
* Generate Service Orders for customer and BMT owned systems and sub-assemblies
* Verify fault conditions listed in complaint Problem Record
* Identify faulty components and sub-assemblies using intermediate troubleshooting techniques; repair and/or replace components accordingly
* Perform thorough cleaning and inspection of returned systems and sub-assemblies
* Obtain replacement parts as necessary and perform inventory transactions within EPR/MRP database
* Review Engineering Change Order records and Service Memos for updates to requirements for Software, Hardware, and Repair Procedures
* Install new software and update hardware components as required including quality and performance testing on systems to verify upgrades
* Synchronize current product design changes/issues into repair activities
* Test product to verify it meets design specifications
* Enter repair information into SAP, Sales Force, and Track Wise databases
* Update device history records and complaint records. Prepare repair records for customer invoice
* Arrange return shipments to customers in partnership with Customer Support
* Generate Quality System Records on applicable documentation
* Participate in continuous improvement activities related to process, documentation and material improvements
* Assist Technician I and II personnel with diagnostics, repairs, and training
* Provide Fault Logs, observed data, troubleshooting and repair information, and assistance as required to Quality, Engineering and Post-Market Surveillance Departments
* Support Field Service Area Supervisors with customer issues
* Adhere to the Tools and Equipment Calibration schedule
* Maintain accurate inventory counts
* Maintain a clean work environment
* At times, there may be additional tasks or duties assigned
** Qualifications (Knowledge, Skills & Abilities):
**** Minimum
* ** Minimum 2 years electro/mechanical assembly or repair experience
* Proficient in the use of mechanical assembly tools (i.e. wrenches and screw drivers)
* Moderate knowledge on the use measurement equipment (i.e. Digital Multimeter, caliper, micrometer)
* Moderate level of computer proficiency including MS Word, Excel, Outlook, and MRP Systems and database systems
* Knowledge of Good Manufacturing Procedures (GMP’s), ISO regulations, and Quality Systems as it pertains to hardware manufacturing at Medical Device Manufacturers
* Demonstrated ability to follow manufacturing processes directions and drawings to mechanically assemble components (e.g., sheet metal parts, electrical parts)
* Ability to maintain accurate documentation (e.g., record traceability information onto routers, and transact materials online), using a computer and related software programs (i.e. SAP, Sales Force, Track Wise, etc.)
* Ability to work independently with high degree of accuracy and without immediate and constant supervision
* Ability to work effectively in a team environment and contribute to maintaining positive interpersonal relationships that foster cooperation within and outside the department
* Moderate to high level of problem…