Community Hub Officer Representative

Role Purpose

The purpose of the Community Hub Representative role is to provide Customer Service support via telephony and also face‑to‑face basis for residents of Blaenau Gwent within the Community Hubs based within Libraries across the borough.

• Provide up‑to‑date information on a wide range of Council services and resolve residents’ queries at first point of contact.
• Support the Council, its wider service users and partners in providing a front‑door provision for residents.

• Highly organised, enthusiastic and confident individual who is able to rise to the challenge of delivering exceptional Customer Service in telephone and face‑to‑face settings.
• Experience of working within a Customer Service environment and dealing with a wide range of duties.
• Ability to work independently and as part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders.
• Access to a vehicle for work purposes is a requirement of the role.

This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive pre‑employment screening process will be undertaken which will include Standard Disclosure.

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

For more details please go to .

For information on the re‑employment and re‑engagement of former employees please refer to the Council's Pay Policy.

At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.