Process Assistant, RSR

This position requires in‑role training at an operating site, which will last five or more weeks. The training will be located more than 50 miles from the home site. All travel accommodations for training will be booked and paid for by Amazon.

Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of what’s possible. Our entire business works hard to delight our customers—from the second an order is placed online to the seamless coordination of that order behind the scenes. We strive to stay agile, fluid, and intentional. One of our core Leadership Principles is Bias for Action, meaning our team band together, roll up their sleeves, and aren’t content with just standing still.

We’re aiming to become the most customer‑centric company on Earth.

Rural Super Rural (RSR) is an organization within Amazon dedicated to ensuring customers receive their deliveries and are satisfied with their service—even in our most remote areas. It is a combination of operations and support teams aligned to continually strive to innovate the last‑mile delivery process while bringing smiles to our customers’ faces.

On the Road Process Assistants are part of the Last‑mile operations in RSR and play a crucial role in this rapidly growing team. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, and federal requirements.

• Assist in the training of new Delivery Associates on how to drive and operate the vehicles
• Ensure vehicle cleanliness and appearance are maintained to standard and captured via DA inspections
• Ensure adherence to dress code standards
• Assist with production duties, training sort associates, and verifying SOP compliance when required
• Track and monitor performance, including on‑road ride‑behinds/ride‑alongs to measure on‑road quality, adherence to standards, and identify re‑training and process improvement opportunities
• Understand workflow and daily production goals
• Ensure all federal, state and local laws and requirements are followed
• Maintain a safe environment, high‑quality customer delivery, professional driver experience and positive culture
• Report all job injuries timely in accordance with established policy and procedure
• Provide direction utilizing independent judgment
• Establish trust and credibility by maintaining a high level of integrity, communication and professional demeanor
• Ensure work areas remain clean and are equipped with proper equipment and supplies
• Identify and address safety hazards within the work area

• 1+ years of experience with Microsoft Office products and applications
• High school diploma or equivalent
• Ability to work a flexible schedule/shift/area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours per week, and overtime as required
• Valid and active driver’s license
• 21 years of age or older
• Must be able to obtain and maintain a Driver Qualification File

• Associate’s or Bachelor’s degree, and/or prior Amazon experience
• Demonstrates problem‑solving and analytical skills
• Ability to communicate effectively (written and verbal) across various levels of an organization
• History of meeting or exceeding departmental goals
• Experience leading teams
• Capability of providing direction to team members using independent judgment
• Organization and time‑management skills

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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