Alterations Specialist

Alterations Specialist – David’s Bridal

At David’s Bridal, you empower customers and your career to find the perfect fit. As an Alterations Specialist you are responsible for completing all fittings and alterations to the highest quality standards and reporting to the Store Manager. You exemplify friendly, knowledgeable, and technical expertise while delivering superior customer service.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicating clearly and concisely while problem‑solving and resolving conflict.
• Use all systems to manage customer flow and deliver a five‑star customer experience.
• Maintain all service levels by being prepared, welcoming, meeting needs, and being there for every customer, including operational checklist tasks and meeting emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five‑Star Customer Service achievement.
• Proactively address customer concerns with confidence, knowing when to elevate issues and partner with the leadership team.
• Communicate how alterations improve the dress for the event in partnership with Alterations, promoting all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store‑standards to support a flawless shopping experience and a high standard of dress that complies with the Dress Code Policy.
• Greet and escort all alterations customers to and from appointments, inspecting garments to verify pristine condition before final delivery.
• Respond promptly to all customer questions by providing product and service information and building long‑term relationships to exceed satisfaction and loyalty.
• Maintain inventory management by processing special orders, pickups, and ensuring first‑quality standards for all merchandise.
• Ensure alteration pricing is at company standards and manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company quality.
• Resolve customer service issues swiftly and effectively in compliance with company guidelines.
• Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated.
• Maintain the alterations room as consistently clean and well‑organized.
• Perform duties and tasks as assigned by store management.

• High school diploma or equivalent.
• 1–2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special‑occasion production.
• Prior experience with computerized POS (Point of Sale) system is a plus.

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period.
• Vision care.
• Supplemental insurances: critical illness, hospital indemnity, and accidental injury.
• 401(k) program.
• Discount for identity theft protection.
• Discounts for home and auto insurance.
• Discounts for mobile.
• Legal benefits (Met Life Hyatt Legal Plans).
• Pet insurance.

• Occasional standing, walking, sitting for extended periods; reaching for tools; climbing stairs; stooping, kneeling, crouching, or crawling; bending, twisting, and standing.
• Manual dexterity to use POS terminals, count money, steam garments, access computers, and handle telephone calls.
• Manual dexterity to sew and perform fittings to company standards.
• Ability to lift or move up to 10 pounds.
• Good vision (up close, distance, peripheral, depth perception) to read and use computers, electronic devices, and phones for long periods.

David’s Bridal encourages applications from all qualified candidates and has a strong record of accommodating persons with disabilities. If you require accommodations at any stage of the application process, contact Human Resources at  or .

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience.

The base pay range of $15.00–$18.75 per hour is specific to the state in which this role is posted and may not apply to other locations.