Multi-Unit Team Leader

Overview

Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams in the offices you manage to accelerate their seasonal tax business. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season; from January to April, you will transition to full-time, including evening and weekend hours as needed.

This role is not remote and requires in-person work.

• Front-line manager responsible for leadership and development of associates and delivering an outstanding client experience
• Achieve office-related growth objectives for three tax offices
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and collaborate with Associate Relations Center to resolve issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience with the ability to grow and develop associates
• Aptitude for executing growth plans and fostering a growth culture
• Strong decision-making and judgment in a fast-paced environment with minimal supervision
• Interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

We invest in our people and support their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k and Employee Stock Purchase Plan (eligibility requirements apply)

We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. We are an equal opportunity employer and celebrate diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Note:

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.