Patient Care Coordinator

Job Summary

WELLBE INTRODUCTION

The Well Be care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care.

Well Be's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. Well Be's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records.

The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

Job Description

SKILLS & COMPETENCIES

* Practices the Well Be mission:
To help our patients lead healthier, meaningful lives by delivering the most Complete Care.

* Updates and maintains all digital client records and assist in transitioning hard copy records to digital format

* Acts as a community resource for the patient

* Conduct patient scheduling, registration and eligibility verification

* Manage patient medical records as appropriate

* Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate

* Answer patient non-clinical questions and explains the process

* Schedules/coordinates Well Be provider visits with patients, tests, specialist appoints, social resources.

* Ensures all appropriate patient information is in the EMR

* Provide positive customer service and treat all patients and staff with respect

* Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged

* Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings

* Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)

* Completes next day visit chart prep

* Utilize reporting to help providers track, meet and exceed team goal,

* Other tasks needed to accomplish team's objectives/goals

Job Requirements

Job Requirements

Educational/ Experience Requirements:

* High school graduate or GED

License, Certification, Registration

* MA Certification-Preferred

Required

Skills and Abilities:

* 2+ years of experience working for a healthcare practice or hospital

* EMR documentation experience preferred

* High level of professionalism

* Strong critical thinking skills

* Strong customer centric focus/service skills

* Strong computer skills, including Word, Excel, and Power Point

* Strong verbal, written, presentation, and interpersonal communication skills

Supervisory Responsibility: N/A

Travel requirements:
No travel is required

Work

Conditions:

Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity

Pay Range

* $40,000- $50,000

Sponsorship Statement

Well Be does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Pay Transparency Statement

Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.

Safety-Sensitive Statement This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy.

Due to the…