Consumer Lending Servicing Specialist

Corporate Center, 200 Riverfront Terrace, Eau Claire, Wisconsin, United States of America

Posted Wednesday, March 11, 2026 at 6:00 AM

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

Is this you? If so, let us know by submitting an application!

Are you someone who thrives in a fast-paced environment, loves solving complex problems, and is passionate about providing exceptional service? Join Royal Credit Union as a Consumer Lending Servicing Specialist
! In this role, you’ll support a variety of consumer lending functions, collaborate with team members and vendors, and ensure our Members receive accurate, efficient, and high quality loan servicing throughout every step of the process.

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

The Consumer Lending Servicing Specialist provides support to Royal Credit Union team members and Members for all Royal's consumer loan products while providing exceptional, efficient, and quality service. Responsible for all servicing functions on consumer loans throughout their lifecycle. This includes working with a variety of reports in several different software systems. Maintain a high level of knowledge and understanding of new and existing consumer loans and be available to answer procedural questions for all team members and assist as needed.

Ensure accuracy and compliance with daily processes to perform assigned items such as financial transactions, lending reports, Member research and corrections.

• Compensation: $17.85 - $19.98 (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

• High School Diploma or Equivalent
• Two years working in a financial environment, including loans and loan processing or equivalent experience
• Must be bondable
• Occasional travel within Royal’s geographic footprint
• Able to assess complex loan-related issues, identify root causes, perform accurate monetary and non monetary adjustments, and independently implement workable solutions in high-volume environments.
• Skilled in interviewing, listening, and resolving recurring concerns while supporting both Members and internal team members with clarity, professionalism, and empathy—even in stressful situations.
• Able to coordinate shifting priorities, meet strict deadlines, manage multiple tasks simultaneously, and maintain meticulous attention to detail while producing accurate data entry and documentation.
• Demonstrates working knowledge of financial services, Microsoft Office products, and various loan servicing systems; readily learns new technologies; and effectively uses digital tools such as tablets, smartphones, and laptops.
• Works productively amid frequent interruptions, contributes…