Consumer Loan Specialist

Consumer Loan Specialist — Heights Finance Corporation

As a Consumer Loan Specialist
, you will be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need.

• Deliver Exceptional Service:
  Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth:
  Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers:
  Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management:
  Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow:
  Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance:
  Follow all regulatory guidelines and company policies to protect customer information and company assets.

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset:
  Confidence in promoting products and services that meet customer needs.
• Strong Communication:
  Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving
  
  Skills:
  
  Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability:
  Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background:
  High School diploma or equivalent required; college coursework or degree is a plus.
• Industry
  
  Experience:
  
  Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate.

Location:

2701 North Clairemont Avenue, Eau Claire, WI 54703

Hours:

Full Time — Monday through Friday, 8:30am to 5:30pm; evenings and weekends based on business needs/peak seasons

Hourly: $15.75 - $22.25

The base hourly range represents the low and high end of the anticipated range. The actual offer will depend on factors such as location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for benefits starting day one:
Paid Time Off, Medical, Dental, Vision and other voluntary coverages. Eligibility to participate in the company’s 401(K) program with company match begins 30 days post-hire on the 1st of the month.

This employer participates in E-Verify for US-based hires. Attain Finance (CURO) operates several brands including Cash Money®, Lend Direct®, and Heights Finance. See the EEO statement for more information.

Attain Finance is an equal employment opportunity employer. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or any other characteristic protected by law. We provide reasonable accommodations as required by law.