Roofing Service Account Manager

Company:
Bartingale Mechanical

Job Title:

Roofing Service Account Manager

Location:

On-site & Eau Claire, WI

Opportunity Type:
Non-Union

Employment Type:

Full-time

Bartingale Mechanical is one of Wisconsin's premier providers of commercial plumbing, HVAC, and temperature control services. Headquartered in Eau Claire, we proudly serve businesses across Western Wisconsin with top-grade air‑conditioning, heating, refrigeration, and building automation solutions. We are known for our advanced tools, expert technicians, and a commitment to exceptional customer service—delivering reliable comfort while helping clients reduce energy costs.

Drive client success and shape the future of commercial and industrial roofing! As a key member of our Architectural team, you will manage and grow strategic relationships with top‑tier clients, delivering innovative roofing solutions and exceptional service.

You will be the trusted advisor, developing tailored plans, coordinating maintenance programs, and ensuring long‑term system performance. From resolving challenges quickly to analyzing market trends and uncovering growth opportunities, your impact will be felt across every project.

If you are passionate about building strong partnerships and making a difference in a dynamic industry, we want you on our team!

• Client Relationship Management
  • Serve as the primary contact for commercial and industrial roofing clients.
  • Meet regularly to understand facility needs, ensure smooth communication, and assess satisfaction.
  • Partner with clients on long‑term maintenance plans for scheduled roofing work.
• Account Strategy & Growth
  • Develop strategic account plans to strengthen relationships and drive growth.
  • Manage preventive maintenance programs, service contracts, and repair requests.
  • Implement retention strategies to expand client base and maximize opportunities.
• Issue Resolution
  • Address complex client challenges involving technical roofing issues or multiple stakeholders.
  • Collaborate with internal teams to deliver timely solutions and maintain a positive experience.
• Financial & Market Analysis
  • Monitor account performance, identify improvement areas, and prepare reports.
  • Analyze market trends and competitor activity to inform strategic decisions.
• Industry Expertise
  • Stay current on roofing technologies, materials, and regulations.
  • Provide clients with insights and recommendations to support long‑term facility goals.
• Perform other tasks as assigned to support departmental success.

• Two years’ or more of experience in the commercial or industrial roofing sector, including client account management and hands‑on expertise with EPDM, TPO, PVC, BUR, and coatings.
• Proven ability to build, maintain, and balance strong client relationships.
• Skilled in identifying client needs and translating them into actionable, results‑driven solutions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other essential computer applications.
• Experience with CRM platforms and related tools for effective client account management.

• This position will report regularly in person to Eau Claire, WI.
• Must possess and maintain a valid state driver’s license.
• Willingness and ability to travel 50% of the time to local and regional job sites and client locations.
• All offers of employment are contingent upon satisfactory completion of a pre‑employment drug screening and background check.

• Safety – You are part of a team that practices safety first in everything we do.
• Innovative Culture – Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out‑of‑the‑box thinking.
• Onboarding – Coordinated support to ensure integration into the company and a complete understanding of role and team members.
• Collaborative Environment – Join a workspace where support and open communication are the foundation, leading to stronger relationships and teams.
• Continuous Learning – Access to resources and opportunities for day‑to‑day learning and professional development.
• Community Engagement – We encourage and support community involvement and volunteer work, providing…