Ford Service Advisor

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DCH Ford of Eatontown

NOW HIRING Experienced Ford Service Advisors!

Dealership: L0764 DCH Ford of Eatontown

Pay: Annual earning potential of $56k to $155k

Department

Hours:

Monday through Friday, 7:30-5:30;
Saturday 7:30-3:00

APPLY TODAY to join one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states! We offer industry-leading benefits, personal and professional growth opportunities, and a fantastic team to work with that you won’t find anywhere else.

Who We Are Looking For

• Service Advisors with Ford Brand Experience
• Knowledge of CDK and Ford processes (WEPA, SSSC, and Prior Approval, etc.)
• Prior experience as an automotive technician a plus
• A team player who is focused on providing exemplary customer service
• Basic mechanical understanding of an automobile
• Acceptable driving record and a valid driver's license in your state of residence

Why Join Our Team?

• Automotive News Best Dealerships to Work For - 2025
• Ford President's Award Winner, 2024
• Car Fax Top-Rated Dealer, 2024
• Part of the Lithia & Driveway Group - endless opportunities for growth!

Responsibilities

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The estimated annual earnings for this position ranges from $56,630 to $154,512. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at

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Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Retail Motor Vehicles