Customer Service Representative

Customer Service Representative

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With strategically located sites across the United States, Valence provides a start‑to‑finish solution from NDT and chemical processing to paint and sub‑assembly.

We are looking for a Customer Service Representative who coordinates and expedites work flows within or between departments to ensure timely, accurate delivery of customer orders while maintaining high levels of customer satisfaction.

• Coordinate and expedite the flow of work within or between departments according to daily and weekly production schedules.
• Review the MRP system to ensure customer order due dates are in line with required delivery dates.
• Verify customer purchase orders against internal work orders to ensure compliance with process requirements.
• Provide continuous updates to customers on the status of their orders within an allotted four‑hour timeframe.
• Communicate with customers regarding blueprints, drawings, or other items needed for processing.
• Coordinate with production to obtain estimated completion dates (ECDs) for orders.
• Prepare orders in the ship‑out area or other required locations.
• Develop daily reports on orders and communicate with production.
• Other duties as assigned.

• MUST have strong attention to detail.
• MUST have strong problem‑solving skills.
• MUST be able to multi‑task.
• MUST have strong written and verbal communication skills.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Conflict Resolution – Ability to deal with others in an antagonistic situation.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Reliability – The trait of being dependable and trustworthy.
• Organized koskaan – Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management – Ability to utilize available time to organize and complete work within given deadlines.
• Self‑Motivated – Ability to be internally inspired to perform a task to the best of one's ability using one's own drive or initiative.

• Entry level

• Full‑time

• Other
• Industries:
  Data Infrastructure and Analytics

Reasonable Accommodations Statement
:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.