Assistant Manager

Responsible for leading and developing the After Sales team to deliver excellent customer service, maximise bookings and sales, and ensure smooth daily operations. The role involves hands‑on leadership, staff training, customer interaction, and performance management across aftersales and service plan activities.

• Lead, motivate, and support the After Sales team to achieve daily and monthly targets
• Train, coach, and onboard new staff members while providing ongoing development for existing team members
• Act as a key customer-facing contact, handling enquiries via telephone and in person
• Manage telecommunications activities, including inbound and outbound customer calls
• Maximise service bookings, upselling where appropriate to drive revenue growth
• Oversee service plan operations, ensuring accurate setup, renewals, and compliance
• Prepare and analyse daily performance reports covering bookings, sales, and productivity
• Organise and coordinate next-day service events and workshop schedules
• Resolve customer issues efficiently, ensuring high levels of satisfaction and retention
• Maintain high standards of process, compliance, and customer experience

• Strong leadership and people management skills
• Excellent communication and customer service abilities
• Sales-driven mindset with a focus on maximising bookings and revenue
• Ability to train, mentor, and motivate team members
• Strong organisational and reporting skills
• Confident handling of telephone-based customer interactions
• Ability to work in a fast‑paced, target‑driven environment

• Previous experience in an After Sales, Service, or Customer Operations role
• Proven experience in team leadership or supervisory responsibilities
• Background in customer-facing and sales-focused environments preferred