Claims Specialist

External Job Advert Claims Specialist Salary Competitive

This is a great job for someone who thrives on solving complex property claims, enjoys influencing outcomes, and wants to blend technical expertise with empathetic customer care. You’ll balance analysis with action, using digital tools and supplier networks to get fair, timely results.

We manage complex property claims to deliver fair outcomes for customers and control claim spend. You’ll join our UKGI Property Claims team and handle complex commercial claims to conclusion, and validate and quantify using desk adjusting tools and pricing schedules. The role will liaise with suppliers and Loss Adjusters, using clear project plans to minimise disruption. Our new colleague will be accountable for accurate decisions, compliance, and timely settlements within delegated authority.

• Commercial property claims handling experience, including complex cases and policy interpretation
• Proficiency with validating claims with the support of available tools
• Strong stakeholder and project management skills
• Clear written and verbal communication skills; customer centred, outcome focused approach.
• Cert CILA/CII/BDMA accreditation is preferred but not essential.

• Startingsalarycompetitive(depending on location, skills, experience, and qualifications)
• Bonus opportunity 8% of annual salary Actual amount depends on your performance and Avivas.
• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 29daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Planand share in the success of Aviva with ourSave As You Earn scheme
• Brilliantly supportive policies including parental and carers leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3paid volunteering days to help others
• We take your wellbeingseriously with lots of support and tools

We’re inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.