2nd Line Support

Second Line IT Support Analyst

We’re looking for a proactive, customer-focused Second Line IT Support Analyst to help keep core systems running smoothly across the organisation. You’ll be the main escalation point for First Line Support, resolving complex issues and ensuring a secure, reliable IT environment that enables teams to deliver their best work.

Key Responsibilities

* Act as the escalation point for First Line Support

* Diagnose and resolve hardware, software, and network issues

* Manage user accounts, permissions, and security settings

* Support maintenance, upgrades, patching, and monitoring

* Maintain IT documentation and knowledge-base content

* Liaise with third-party suppliers as needed

* Identify recurring issues and recommend long-term fixes

What You’ll Bring

* Experience in Second Line Support or a similar role

* Ideally experience within a professional services environment

* Strong Microsoft Azure & Microsoft 365 administration skills

* Familiarity with service desk/ticketing systems

* Excellent troubleshooting and communication abilities

* Highly organised, proactive, and comfortable juggling multiple priorities

Excellent opportunity to work in a technical and highly professional It Support candidate looking to build their career.

You MUST be based in a commutable distance from Eastleigh, possess excellent communication skills and be presentable to peers and stakeholders. This is onsite