Technical Support Advisor

Location: Chandler's Ford

Job Titl e:
Technical Support Advisor

Location:

Chandlers Ford     
Salary:
£ 26,208 including a discretionary   bonus

Hours:

Monday
- Friday 8am-5pm        

Established in 2003, Utilita Energy was founded with a simple mission: to transform how people experience energy by placing customers at the heart of every decision.

We set out to challenge the Big Six by creating a fairer, more flexible approach that empowers customers to feel informed, in control, and confident about their energy usage and costs.

By revolutionising the way customers can use prepayment as their preferred payment method, smart meters have become essential in   delivering   greater visibility and control over their energy consumption.

We   have   an exciting opportunity to join our   O perations team , w here   you'll   support   internal teams and our   customers with any questions or   issues   they have with   the ir   smart meter.

If   you're   someone who thrives on understanding processes, solving problems, and making a real difference to   customers,   we'd   love to hear from you.

What does this role involve?

As a   Technical Support Advisor ,   you will be reviewing   data ,   ident ifyi ng   anomalies, and proactively resolving issues before they affect our customers.

Y ou   will be a point of escalation   to our contact centre teams to resolve   a range of   technical issues .
This   will include   both inbound and   outbound calls to customers to help troubleshoot and   resolve issues.

Who are we looking for?

You will be naturally inquisitive with   strong communication   skills, which will allow   you to assess a   situation and be able to   communicate   a solut ion   to both internal teams and customers.

To be successful in this role you will   be required   to pass an enhanced security vetting process.

The Important Things!

Join a company that truly invests in you. Enjoy a structured bonus scheme, clear  career  and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution.  

We're  more than a workplace;  we're  a place to thrive.

The Luxion Group  comprises   of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd,  Procode  Technology Ltd and Canary Care Global Ltd.

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