Direct Sales Associate

Overview

Direct Sales Associate – Salary £29,000

Do you love helping customers and enjoy a challenge? Do you pride yourself on your interpersonal skills? Are you passionate about customer service and believe that the key to success is in the way we treat people? Can you work well in a lively environment, but still deliver on service?

If so, a fantastic opportunity has come up within the Direct Health Retention Team to join our Private Medical Insurance, Customer Retention and Service Team, based in Eastleigh.

You will be required to work between the hours of Monday - Friday 08:30 - 18:00.

A bit about the job:

You will be responsible for delivering an outstanding service to existing customers, you will take ownership of cases, maximising full potential and ensuring that each customer’s individual needs are met.

You will join the team and help us to offer an excellent service to our customers through effective listening and questioning to identify customers’ needs and making recommendations. You will hold the required knowledge and confidence to successfully overcome customer’s objections or concerns to reach the desired outcome. You must have experience in Word and Excel.

• You will be responsible for delivering an outstanding service to existing customers, taking ownership of cases and ensuring each customer’s needs are met.
• Help identify customer needs through effective listening and questioning and make recommendations.
• Overcome customer objections or concerns to reach the desired outcome; maintain knowledge and confidence to do so.
• Use Word and Excel to support customer interactions and record-keeping as required.

• Excellent communication skills (influencing, rapport building, negotiation and empathy) both verbal and written.
• Excellent time management and prioritisation skills.
• Previous experience in sales is essential.
• Negotiation / influencing skills and tenacity to pursue cases and handling challenging customers.
• Able to work on own initiative.

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £29,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40%
  discount on Aviva products
  , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to .