Customer Service and Sales Support Coordinator

Customer Service and Sales Support Coordinator

Customer Service & Sales Support Coordinator
Andover, Hampshire
Full-time | Permanent
£26,000-£30,000 DOE
Monday-Friday | 8:30am-5pm | 40 hours per week
Office-based, with hybrid working considered for the ideal candidate.
Applicants must have the right to work in the UK.

Are you organised, customer-focused, and great at keeping things running smoothly? We're looking for a Customer Service & Sales Support Coordinator who can play a vital role in supporting our customers and internal teams. In this position, you'll be at the heart of our sales and service operations – managing enquiries, processing orders, coordinating with colleagues and external partners, and helping ensure every customer enjoys a smooth and positive experience from start to finish.

If you thrive in a fast‑paced environment and enjoy being the person who keeps everything flowing, you'll be right at home here.

• Location:
  
  Andover, Hampshire
• Employment type:
  
  Full‑time / Permanent
• Salary: £26,000-£30,000 (DOE)
• Work hours:
  
  Monday–Friday, 8:30 am–5 pm (40 hrs per week)
• Hybrid working considered for the ideal candidate
• Right to work in the United Kingdom required

• Be the first point of contact for customer enquiries by phone and email, ensuring clear, friendly, and timely communication
• Support sales and operations through general administrative tasks
• Process sales orders accurately and ahead of deadlines
• Work with transport providers, suppliers, and internal teams to keep orders and deliveries on track
• Invoice completed orders daily and raise supplier purchase orders via Xero
• Prepare export documentation for offshore shipments, including commercial invoices
• Log damaged deliveries, manage claims, and update customers on resolutions
• Monitor and dispatch backorders, providing stock updates and delivery time frames
• Maintain strong, ongoing relationships with customers through proactive communication

• Communicate confidently and professionally, especially over the phone
• Be highly organised, detail‑focused, and able to prioritise effectively
• Have experience with order processing software (Xero highly desirable)
• Be empathetic, customer‑centric, and always aim to provide the best experience
• Be dependable, self‑motivated, and take pride in your work

• Progression and development opportunities
• 20 days holiday + bank holidays
• Christmas closure (3 days taken from holiday allowance)
• Yearly Christmas bonus scheme
• Relaxed, friendly office environment with a smart casual dress code
• A close‑knit team where your contribution is valued

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.