Credit Customer Recoveries Advisor

Title:

Credit Customer Recoveries Advisor

Department:
Credit Risk

Location:

Chandlers Ford/Hybrid

Salary: £26,208 - £28,000

Hours:

40 hours per week (11am-8pm, Monday-Friday, 8am-12pm Every other Saturday)

Are you a great communicator with a solution focused mindset?

Do you have experience working within a credit control or similar environment?

If so, we have a great opportunity for you to join our Credit Risk team as a Credit Customer Recoveries Advisor.

As part of the credit risk team, you will be working with our customers who have not made their bill payments. You'll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer.

Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.

• liaise with internal and external stakeholders
• ensure customer records are kept up to date
• complete any queries within agreed SLA's

The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional.

You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.

Our employees and customers come from all walks of life; we champion diversity, inspire an inclusive culture, and enable an environment where you can be your authentic self.

• Bonus Scheme – structured bonus tied to core values (smart, fairness, sustainability)
• Career progression – training and clear progression pathway; ranked top 40 Best Workplace for Development 2024
• Win tickets – exciting competitions to win tickets to shows across the country, including sporting arenas
• Time off – 25 days annual leave plus bank holidays
• Wellbeing – access to Unmind App
• Health care scheme – dental, eye care, diagnostics, etc.
• Employee Assistance Programme – GP line, counselling, legal and financial advice 24/7
• Exclusive packages – discounted home Sky TV and broadband
• Giving back – paid volunteering day each year, fundraising opportunities
• Death in service – three times annual salary to designated next of kin
• Pension – employer contributes 4% salary when employee contributes 5%

We are the energy company of choice for over 800,000 homes across the UK, offering smart meters and an award-winning app that helps customers reduce energy usage. Founded 2008, we are committed to net zero by 2030 and to educating customers on clean energy.