Customer Operations Insurance Specialist

Customer Operations Insurance Specialist

Join to apply for the Customer Operations Insurance Specialist role at Political, International and Development Studies Student Association

We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you'll be well prepared to support the needs of our business in our Customer Operations Team.

We want people who truly care and are driven with a can‑do attitude to give it their all every single day.

Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different.

We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions.

Group Protection is made up of different products including:
Group Life, Group Income Protection and Group Critical Illness.

Group Protections purpose is all about helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one, counting on us to be there for them when they need it most.

Working Hours:

9.00–17.00, Monday–Friday. Standard full‑time contracts are for 35 hours (with options for part‑time working – minimum 28 hours).

• You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work.
• You will possess the ability to work within a close knit team as well as under your own autonomy.
• You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business.
• Supporting change in the business and raising suggestions for improvement.

Skills And Experience Were Looking For

• Experience in administration.
• Strong communication skills, via email and telephone.
• Ability to manage change of priorities and can organise and manage own workload.
• Approachable team member, able to easily build rapport with others.
• Excellent skills with Microsoft applications (especially Excel).

What you'll get for this role

• Bonus opportunity – 6% of annual salary (actual amount depends on your performance).
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliant supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your well‑being seriously with lots of support and tools.

Entry level

Part‑time

Other

Administrative and Support Services

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We are inclusive and welcome everyone; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.