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Business Analyst Business Administration

Customer Experience Transformation Analyst

Job in Eastleigh, Hampshire County, EX39, England, UK
Listing for: B&Q
Full Time position
Listed on 2026-03-15
Job specializations:
  • Business
    Business Analyst, Business Administration
Salary/Wage Range or Industry Benchmark: 50000 GBP Yearly GBP 50000.00 YEAR
Job Description & How to Apply Below
A leading home improvement retailer in the UK is seeking a Customer Service Transformation Business Analyst to enhance operational efficiency and customer experience. This role, based in Eastleigh, offers a competitive salary from £50,000, hybrid working arrangements, and benefits like a pension and generous holiday. Key responsibilities include analyzing customer service journeys across various channels and collaborating with teams to implement improvements.

A background in service operations within retail and strong data analysis skills are essential for success in this role.
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