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Senior Product Manager; CRM and Customer Journey

Job in Chandler's Ford, Eastleigh, Hampshire County, EX39, England, UK
Listing for: Utilita Energy
Full Time position
Listed on 2026-01-23
Job specializations:
  • Business
    Business Development
Salary/Wage Range or Industry Benchmark: 74814 - 84059 GBP Yearly GBP 74814.00 84059.00 YEAR
Job Description & How to Apply Below
Position: Senior Product Manager (CRM and Customer Journey)
Location: Chandler's Ford

Salary

£74,814 - £84,059

Location:

Remote / Chandlers Ford

Closing Date:
Until filled

Senior Product Manager (CRM and Customer Journey)

Department:
Procode IT

Location:

Remote / Chandlers Ford

Salary: £74,814 - £84,059 + 15% Bonus Scheme

About us

We are a dynamic software company. Established in 2006, our vision is to help the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.

We are excited to offer a senior product role in a uniquely inclusive and diverse workplace, focused on putting customers at the heart of everything we do.

What does this role involve?
  • You will work closely with the customer team, modernising our current products and services, and managing new products.
  • You will be responsible for the value and viability risks of a product, and be overall accountable for its outcomes.
  • You will monitor all aspects of a product's performance to inform the roadmap, and own the product backlog by prioritising business needs.
  • You will conduct market research and competitive analysis to identify opportunities and threats, and gather customer insights to inform product decisions.
  • Qualifications
    • Extensive commercial Product Management experience with CRM systems and the Customer Journey.
    • Willingness to take accountability for product outcomes.
    • Experience conducting competitor analysis to identify opportunities and threats.
    • Demonstrated ability to deliver value to the team and customers.
    Benefits
    • Bonus Scheme (personal and company elements).
    • Career progression in an expanding organisation.
    • 25 days annual leave plus bank holidays.
    • Pension scheme – Utilita contribution at 4% of your salary when you contribute 5%.
    • Opportunities to win tickets to major outdoor events, gigs and shows at arenas around the UK.
    • Access to the partnered Unmind App (videos, podcasts, tips for mental wellbeing). One other invited.
    • Paid volunteering day every year, plus participation in fundraising opportunities.
    • A health care scheme that includes dental, eye care, treatments, diagnostics and health consultations.
    • Death in service, twice your annual salary.
    • Employee Assistance Programme – access to counselling support, legal and financial advice 24/7, GP line and Your Care.
    Company Structure

    The Luxion Group comprises Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

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    Position Requirements
    10+ Years work experience
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