Director of Maintenance | Residential Portfolio

Smartland is a rapidly growing private equity real estate company managing 1,400+ residential units across Northeast Ohio. We are seeking a Director of Maintenance to lead portfolio-wide maintenance operations, build high-performing teams, and protect the long-term value of our assets.

This is a senior leadership role with direct impact on operational efficiency, resident experience, and asset preservation. If you are both strategic and hands-on, thrive in fast-paced environments, and drive measurable results, we want to meet you.

As Director of Maintenance, you will oversee all maintenance operations across Smartland’s apartment communities and single-family homes. You will lead Maintenance Managers, Senior Technicians, and field teams while partnering closely with Operations and Property Management leadership.

You will report directly to the Director of Operations and play a critical role in shaping Smartland’s maintenance systems, standards, and long-term strategy.

Location
:
Eastlake, Ohio (with regular travel to Cleveland-area properties)

• Full-time, Monday–Friday
• On-call availability for major emergencies or critical operational needs
• Frequent onsite visits across the portfolio

• Lead maintenance operations across 1,400+ residential units
• Build, train, and manage high-performing maintenance teams across multiple sites
• Establish and enforce KPIs, including:
  • Work order response and completion times
  • Unit turn quality and timelines
  • Preventive maintenance completion
  • Safety and compliance standards
  • Budget adherence and cost controls
• Troubleshoot complex HVAC, plumbing, electrical, and mechanical issues when needed
• Design and execute preventive maintenance programs to reduce downtime and extend asset life
• Manage CAPEX and OPEX budgets, inventory, procurement, and vendor costs
• Standardize SOPs, documentation, and workflows across all communities
• Oversee life-safety systems and ensure full regulatory and city code compliance
• Conduct routine property inspections and quality audits
• Manage vendor relationships, bids, contracts, and performance
• Ensure accurate use of maintenance software (App Folio or similar) for reporting and analytics
• Analyze data and dashboards to identify trends and drive continuous improvement
• Partner with executive leadership on capital planning and long-term improvement initiatives

• 3+ years in maintenance leadership (multifamily, residential, or facilities)
• 2+ years managing teams across multiple locations
• Strong technical expertise in HVAC, plumbing, electrical, and mechanical systems
• Proven ability to lead teams, enforce accountability, and drive performance
• Experience managing budgets, reviewing bids, and overseeing capital projects
• Excellent organizational, communication, and decision-making skills
• Strong understanding of OSHA, safety standards, and regulatory compliance
• Comfortable using maintenance software, dashboards, and operational reporting tools
• Ability to balance strategic planning with hands-on leadership when needed

• Experience with App Folio, Yardi, or similar platforms
• Background in multifamily or mixed-use portfolios
• Strong analytical skills and experience improving systems and SOPs

• Avoid holding teams accountable or leading through change
• Prefer working independently rather than managing multi-site operations
• Overlook safety, compliance, or documentation
• Struggle with technology or data-driven decision-making
• Avoid difficult conversations or performance management
• Dislike being both strategic and hands-on

• $65,000–$80,000 annual salary
• Medical, Dental, and Vision benefits
• Paid Time Off and paid holidays
• Executive-level role with visible portfolio-wide impact
• Opportunity to shape systems, teams, and long-term strategy
• A growing company that promotes from within and rewards results

If you’re a results-driven maintenance leader who enjoys building teams, optimizing operations, and protecting asset value, we’d love to meet you.

Apply today and help Smartland set the standard for residential maintenance excellence.

Why You’re a Fit for this role will be discussed in interviews.

Director of Maintenance | Residential Portfolio

Eastlake, OH

Apply for this position