Information Technology Service Desk

Location:
East Kilbride – 3 days per week (Monday, Tuesday, Wednesday)
Shift Pattern: 24/5 rotational shifts (including nights)
Join a Global Leader in IT Solutions as an IT Service Desk Analyst

Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented Service Desk Analyst to join its dynamic team in East Kilbride.

This is more than just a job, it’s an opportunity to develop your skills in a truly global environment, with access to world‑class training programs, certifications, and career progression pathways.

• Own IT tickets from start to resolution, providing clear communication and timely updates.
• Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
• Support onboarding and offboarding processes, including account management and provisioning.
• Collaborate with IT teams to resolve complex issues while maintaining accountability.
• Contribute to knowledge base articles and process improvements.
• Assist with projects, system upgrades, and maintenance tasks.

• Strong communication skills and a customer‑first mindset.
• Minimum 12 months of experience in a Service Desk or Helpdesk environment.
• Experience with Windows 10/11, Microsoft 365, and Active Directory.
• Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
• Cybersecurity awareness, including MFA and phishing prevention.
• Desirable certifications: CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate, ITIL Foundation v4.

• Training & Development: Access to structured learning programs, vendor certifications, and mentorship opportunities to accelerate your career.
• Global Exposure: Work within a worldwide support network, gaining experience with diverse technologies and international teams.
• Be part of a global technology leader driving innovation and excellence.
• Work with cutting‑edge tools and contribute to continuous improvement.
• Enjoy a collaborative team culture focused on professional growth.

• 27 days annual leave + 4 statutory days
• Private Health Insurance
• Matched Company Pension contributions (up to 9% of base salary)