Customer Service Advisor

Overview

We’re Mller UK & Ireland, a family-run dairy business with two areas:
Mller Milk & Ingredients (MMI) and Mller Yogurt & Desserts (MYD). We’re focused on delivering high-quality dairy products and putting sustainability at the heart of everything we do. We’re looking for a team-oriented individual to join us as a Part-Time Customer Service Advisor onsite in East Kilbride.

Position:
Customer Service Advisor (Part-Time)

Location:

East Kilbride

Hours:

27.5 per week

Shift Pattern: 5 days over 7

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaints.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem-solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey!

Contact Details: F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

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